CRM Masters

At CRM Masters we deliver training courses for Microsoft Dynamics CRM and the "CRM" apps in Microsoft Dynamics 365 in our training room in Stansted, Essex.

You will learn the practical knowledge that you need to implement, customize and maintain Microsoft Dynamics CRM. Our courses are designed to give you highly-focussed instructor-led training to cover topics you won’t find elsewhere. We also provide custom or bespoke training at your own offices or elsewhere; please contact us with your requirements.

You will see from our course schedule that our courses are usually delivered as a short series, so if you are travelling across the UK or from Europe or further away you can make good use of your time by attending more than one course – we even offer discounts to make this even more attractive!

About Us

The principal trainers for CRM Masters are long-standing MCTs Feridun Kadir and Adam Vero. They are both experienced consultants and Microsoft MVPs for Dynamics CRM, bringing their real-world skills and know-how to the classroom to share with you.

Feridun Kadir

Feridun Kadir

I've been a Microsoft Certified Trainer (MCT) since 1999 and I've delivered a large number of courses to many hundreds of students. As an experienced trainer I am able to recognise and engage with a variety of learning styles in students.

During 2006 and 2007 I delivered a 2-day Train-the-Trainer course on behalf of Microsoft Business Solutions on several occasions for students preparing to become Microsoft Certified Trainers for Dynamics products. Preparing and delivering this course helped improve my own training skills.

I have been a consultant on Microsoft Dynamics CRM projects for many years, starting with version 1.2. I have also worked with Microsoft Learning on courseware and exam development for Microsoft Dynamics CRM 3.0, 4.0, 2011 and 2013.

Find out more about me at my personal blog,

Adam Vero

I have worked in IT for over 20 years, and my experience includes major systems rollout and change projects for blue chip companies as well as IT management for a large law firm. I am an MVP for Dynamics CRM and have worked with the product for over five years, since version 4.0.

In my consultancy work I help clients to operate more effectively, improve efficiency, and make better decisions by turning their business data into meaningful information. By helping companies to customise Microsoft Dynamics CRM to manage their business processes, they gain valuable insight into their customer relationships, sales activities and service performance.

I have been an MCT since 2005 and worked with Microsoft Learning on courseware and exam development for Dynamics CRM 2013.

Find out more about me at my personal blog,