Course List

We offer a variety of courses on Microsoft Dynamics 365/CRM and related technologies.

If you need training on an earlier version of Microsoft Dynamics CRM or something not listed, please contact us. Most of our instructors have worked with CRM from the beginning and have delivered courses on all versions since 1.2.

Title Code Day(s) Overview
Security Deep Dive 1001 1

The Microsoft Dynamics CRM security model includes security roles, field security, record sharing and hierarchy, but is also affected by other items such as cascading behaviours on entity relationships.

On this course we will give some best practice guidance on managing more complex security models. We will also discuss some of the inner workings of how the system actually works, and compare the performance implications of different security designs, including the use of sharing and access teams.

Microsoft Dynamics 365 - Sales 1003 1

This one-day course describes the capabilities of sales management that allow you to track and manage the sales process from potential to close.

Attending this course will help students decide how their business can implement their sales processes using Microsoft Dynamics 365.

Microsoft Dynamics 365 - Project Service Automation 1004 3

This course covers the Project Service Automation capabilities in Microsoft Dynamics 365 Online. Attending this course will help students to manage project management in their business using the features in Microsoft Dynamics 365.

Microsoft Dynamics 365 - Customer Service 1005 1

This course describes the service capabilities that allow you to track and manage customer comments, issues and complaints and manage entitlement to service. The course also covers using knowledge articles and the interactive service hub. Attending this course will help students decide how their business can implement a service capability using Microsoft Dynamics 365.

Microsoft Dynamics 365 - Customization of CRM Platform 1007 3

This 3-day course describes how to customize the CRM platform to meet business needs and processes. Students will discover the benefits and limitations of the customization features based on realistic scenarios in order to take the appropriate decisions for their own projects. The skills taught on this course can be used without any development or programming knowledge.

This training will help experienced users to customize their system without the need for external help.

Microsoft Dynamics 365 - Automating Processes in CRM 1008 1

This one day course describes an area of Microsoft Dynamics 365 that can be of substantial benefit to an organization by making processes more efficient.

The course presents different options with guidance on when each option is appropriate. Attending this make will help students make the best decision for their business.

Update Your Skills from CRM 2013 to Dynamics 365 (Dec 2016) 1009 3

This three-day instructor-led course explains the new features introduced in Microsoft Dynamics CRM 2015, 2016 and Microsoft Dynamics 365 (Dec 2016) in On-Premises and Online.

The course provides an efficient way for consultants who are experienced in earlier versions to get up to speed with the latest release.

Manage a Microsoft Dynamics 365 CRM Online Deployment 1010 1

This course describes setting up and configuring subscriptions in an online deployment of CRM in Microsoft Dynamics 365.

The course covers subscriptions, tenants, and instances and describes connecting to other related online services.

What's New in Microsoft Dynamics 365 1011 1

This one day (possibly two) course will cover what's new in the next version of CRM to be known as Dynamics CRM 365. Details will be added as they become available.

Writing SSRS Reports for Microsoft Dynamics 365 1013 1

Although Microsoft Dynamics 365 includes many reports, you will most likely need to develop your own reports using SQL Server Reporting Services (SSRS). This training course provides a detailed look at how to write reports for Dynamics 365.

Integrating On-Premises Core Infrastructure with Microsoft Azure 10992 3

This 3-day Microsoft Official Curriculum course covers a range of components, including Azure Compute, Azure Storage, and network services that customers can benefit from when deploying hybrid solutions. In this context, the term hybrid means integrating infrastructure technologies that customers host in on-premises datacenters with Azure IaaS and PaaS services. This course offers an overview of these services, providing the knowledge necessary to design hybrid solutions properly. It also includes a number of demonstrations and labs that enable students to develop hands-on skills that are necessary when implementing such solutions.

Enabling and Managing Office 365 20347 5
Implementing Microsoft Azure Infrastructure Solutions 20533 5

This course is intended for IT professionals who are familiar with managing on-premises IT deployments that include AD DS, virtualization technologies, and applications. The students typically work for organizations that are planning to locate some or all of their infrastructure services on Azure. This course also is intended for IT professionals who want to take the Microsoft Certification exam, 70-533, Implementing Azure Infrastructure Solutions.